This Refund Policy explains when payments for Hisabin subscriptions can be refunded and how to request one. It forms part of, and should be read alongside, our Terms of Service.
The free plan is available indefinitely at no cost, so nothing is charged and nothing is refundable. You can use Hisabin on the free plan without entering payment details.
If you are not satisfied with your first Premium or Family subscription, request a refund within 14 days of the initial charge and we will refund it in full. This guarantee applies once per account and covers your first paid purchase only, not later renewals.
Subscriptions auto-renew until cancelled. Cancelling stops the next renewal and keeps your access until the end of the current billing period. We do not offer pro-rated refunds for the unused part of a period, and renewal charges are outside the 14-day guarantee. To avoid a renewal, cancel before the renewal date from Settings → Subscription.
Email [email protected] from the address on your account, with the date of the charge and the reason for the request. We aim to respond within 3 business days.
Approved refunds are returned to the original payment method. Once processed, it typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer. We do not issue cash or store-credit refunds.
If you subscribed through the Apple App Store or Google Play, those stores process the payment and control refunds under their own policies. We cannot refund store purchases directly — request a refund through Apple or Google. We are happy to help you determine where a subscription was purchased.
Where a duplicate charge, billing error, or service fault on our side is confirmed, we will refund the affected amount regardless of the 14-day window. Nothing in this policy limits rights you have under mandatory local consumer protection law.
Please contact us before opening a chargeback with your bank — most issues are resolved faster by email. Accounts with an unresolved chargeback may be suspended until the balance is settled.
We may update this policy from time to time. Material changes will be posted here with a new effective date, and the policy that applied at the time of your purchase governs that purchase.
Questions about refunds? Email [email protected] or write to Hisabin Pte. Ltd., 1 Raffles Place, #20-61, Singapore 048616.